For a full list of City Services, click here for the Downtown Crossing City Services Guide.
Mayor's Office
Boston Redevelopment Authority's Downtown Crossing Economic Improvement Initiative - click here
24-Hour Hotline: 617-635-4500
Mayor's Online Constituent Service - click here
Boston Police
District Area A-1 Headquarters: 617-343-4240
Community Service Officer: 617-343-4672
Washington Street Kiosk: 617-343-4970
BPD Drug Hotline: 617-343-4879
MBTA
Main Switchboard: 617-222-5000
Customer Relations: 617-222-5215
MBTA Police: 617-222-1212
Mayor’s Office of Neighborhood Services
Office: 617-635-3297
Neighborhood Coordinator: Denny Ching
Sanitation/Public Maintenance
Public Works Department: 617-635-4900
Street Lighting: 617-635-4900
Emergency Storm Center: 617-635-3050
Street Maintenance: 617-635-7560
Graffiti: 617-635-4500
Water and Sewer Commission (used for 24-hr. emergencies): 617-989-7000
Inspectional Services/Code Enforcement
Inspectional Services Complaints Line: 617-635-5300
Code Enforcement: 617-635-4896
Shelters
Pine Street Inn NBOR Project: 617-521-7222
St. Francis House: 617-542-4211
Special Events
Licensing (Entertainment): 617-635-3834
Public Events: 617-635-4455
